Go to Settings > Payments. Click on the payment in question to make sure it’s been processed. Open the receipt. Click Dispute and fill in the information.
How do I dispute a charge on Facebook?
From your account, go to Orders > Disputes to view your active, pending and closed claims. From the dashboard, you can filter by status or dispute. Depending on the type, you can also accept a dispute, submit an appeal and/or view messages between the buyer, seller and Facebook.
Does Facebook pay have buyers protection?
Unlike eBay and PayPal, Facebook does not offer buyer protections, only a simple person-to-person way to pay that’s similar to Venmo or PayPal’s free transfer service, a sentiment a Facebook spokesperson confirmed.
Can you get money back from Facebook marketplace?
Many purchases made with checkout on Facebook are covered by our Purchase Protection Policies. … Purchase Protection means that you can request a refund if: You didn’t receive your order. The product arrived damaged or different than described on the listing (example: the condition isn’t accurate).
Does Messenger pay have buyer protection?
Like other PayPal transactions, those taking place over Messenger are covered by PayPal Purchase Protection for Buyers – meaning, when the invoice is issued and paid, buyers are protected.
How long does it take for Facebook to refund money?
It usually takes at least one month to get a refund. If you’ve paid by credit card, you may expect a refund in a shorter period.
How long do Facebook appeals take?
A person has a period of 15 days from the time Facebook or Instagram sends an update about its final content policy decision to submit an appeal to the board. When the board selects a case to review, it will typically make its decision within 90 days.
What if you get scammed on Facebook marketplace?
Reporting a Buyer or Seller
If you’re aware you’ve been scammed, it doesn’t matter whether you’re the buyer or the seller. You can report them. Give Facebook a head’s up so they can investigate the scammers.
How do I cancel a Facebook payment I sent?
No, you can’t cancel a payment you sent in Messenger. Once you have an accepted payment method linked to your account, any money you send is transferred right away. If you send money to someone in Messenger by mistake, you can: Ask them to send the money back to you.
What to do if you buy something on Facebook and it never arrives?
If you never received your item, you must wait 2 days after the last date of estimated delivery before filing a claim. When reporting unauthorized purchases, you should notify us immediately so that we can try to protect you from financial loss. You must submit a claim within 60 days after the charge.